Shipping Policy

Thank you for shopping with Dixie Oriental Supermarket. We are committed to delivering your order accurately, in good condition, and on time.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be slightly delayed and you will be notified by email of any significant delays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days
• International Shipping: 7–21 business days (where available)

Delivery delays can occasionally occur due to weather, carrier issues or customs processing.

Shipment Confirmation & Tracking

Once your order has shipped you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

Shipping Areas

We currently ship within the United States and selected international locations where applicable.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

Dixie Oriental Supermarket is not liable for products lost or damaged during shipping. If your package arrives damaged, please contact the shipping carrier directly to file a claim. For assistance, contact us at sales@DixieOrientalSupermarket.com or +1 (423) 812-6985.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can assist you.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, taxes, or other charges imposed by their country.

Contact Us

• Dixie Oriental Supermarket — 3900 Bardstown Rd, Louisville, KY 40218
• Email: sales@DixieOrientalSupermarket.com
• Phone: +1 (423) 812-6985